INTERN SCRIPTS

Pipeline Scripts

Forgot my username/password

If you have forgotten your username and password for Pipeline, have not yet established your account, or had a failed login attempt, go to http://pipeline.sbcc.edu, click on the "Find my username/password" link and fill out the lookup form to retrieve and verify your login information. Please note: Passwords are case sensitive.

If you require further assistance please feel free to reply to this email or call us at (805) 965-0581 ext. 2949.

Re-enabled Account

We have re-enabled your Pipeline account to allow you access. Please go to http://pipeline.sbcc.edu and click on the "Find my username/password" link to verify your user information before you login. Please note: If you forget your username and password for Pipeline or have a failed login attempt, you can always use the "Find my username/password" lookup form to retrieve it. Please note: Passwords are case sensitive.

If you require further assistance please feel free to reply to this email or call us at (805) 965-0581 ext. 2949.

Secret Question Reset

(IMMEDIATE)
Your Pipeline security question has been reset. Please return to the Pipeline login page at http://pipeline.sbcc.edu and fill out the "Find my username/password" form. You will be prompted to choose a new security question and provide an answer. Please note: Usernames and passwords are case sensitive. If you have further questions, or need additional assistance, please feel free to reply to this email.

(END OF BUSINESS DAY)
Your Pipeline security question and secret answer will be reset by the end of the business day today at 5pm PST. After 5PM please return to the Pipeline login page at http://pipeline.sbcc.edu and fill out the "Find my username/password" form. You will be prompted to choose a new security question and provide an answer. Please note: Usernames and passwords are case sensitive.

If you have further questions, or need additional assistance, please feel free to reply to this email.

"No Records Found" message

(STUDENT FOUND IN PIPELINE)
Sorry that you are having trouble with this. We have verified that you have an account in Pipeline, however, if you are receiving a "No records found" message after entering your information in the "Find my username/password" lookup form from the Pipeline login page, there may be a inconsistency with your account information on file with Admissions and Records. To resolve this, please contact the Admissions office and speak with Angela Summerson at (805) 965-0581 ext. 2351 to confirm the following pieces of personal information to assure your information on file is correct:

Once this information is verified, you will be able to retrieve your username and password using the lookup form. If you have further questions, please feel free to reply to this email.

(STUDENT NOT IN DATABASE)
We have been unable to locate to find a record for you with the information you provided to us. Please note: If you are a new student to SBCC and have recently received confirmation of your acceptance to the college, please allow up to 24 hours for your Pipeline account to be created. If you are a continuing student, (attended last semester) or a returning student please provide us with the following information so we can assist you further:

If you have further questions, please feel free to reply to this email.



Email Auto-Forward

You can set your email account in Pipeline to Auto Forward all your email to another email address. Below are steps:

  1. Login to Pipeline at http://pipeline.sbcc.edu
  2. Click the e-mail icon from the toolbar in the upper right.
  3. Click on the Options tab.
  4. Click on Auto Forward.
  5. Enter in the email address to wish your email to be forwarded.
  6. Click OK.
Now all your Pipeline email will be sent to that email address. To turn it off, delete anything in that box and leave it blank. If you have any questions or needed further assistance please reply to this email or call (805) 965-0581 ext. 2949.

Auto Timeout

The "session timed out" message you received occurs when a user's SBCC Pipeline session is left idle for a specified length of time, usually 15 minutes. You can change the length of time before your session "timeout" by logging into SBCC Pipeline and choosing the "My Account" menu (upper left corner, below the logo). From here, click on "Timeout", and choose a new length of time from the drop-down menu.

If this solution does not work, please read the following as it may apply to your problem:

We have determined that some users logging in from off campus or at home get the session timeout error right when they go to login. In order to avoid this problem, you need to use a non "branded" form of Internet Explorer. Many ISP companies, such as MSN, SBC Yahoo, Netzero, AT&T etc. will provide a "branded" version of Internet Explorer or some other browser. Unfortunately, we are finding that these are the cause of the session timeout error. You can download and use the following stand alone browsers for free. They are all compatible with SBCC systems:

(Mac and PC)
Firefox:
http://www.mozilla.com/en-US/firefox/

(For PC Only)
Internet Explorer:
http://www.microsoft.com/windows/internet-explorer/default.aspx

If you need additional assistance, please feel free to reply to this email.

Moodle Scripts

Trouble Accessing Account

  1. Login to your Pipeline account at http://pipeline.sbcc.edu .
  2. Click on the class tab, then on "Login to Moodle." You will see a list of your links to your courses.
  3. ***Click on your course link to enter the course home page.

***First time logging into Moodle? You may be prompted to complete your Moodle profile. Please fill out ALL the required fields (shown in red text) and use a valid email address. You can return to edit this information at any time.

Upload/Display Issues

Sorry you are having trouble with this. Below are a few suggestions for you to try to resolve this issue:

  1. Try a different browser to use with Moodle. We recommend Mozilla Firefox. You can download and install the following browsers for free:
  2. Check your Internet security settings. We have determined that this issue may occur due to an internet security setting, or an anti-virus/spyware program such as Norton, McAfee etc., which is enabled and preventing direct access to the page, area, or preventing content from running within Moodle. To resolve this issue, temporarily turn off or disable your security/protection program, then access the page, area, or try again. If you find that this allows you access, you will need to configure the settings of your program to allow full access to http://moodle.sbcc.edu

  3. Reset your modem/router.
    1. Turn off your computer
    2. Turn off your modem or router
    3. Unplug it from the computer AND the wall
    4. Allow it to sit for a few minutes turned off
    5. Plug it all back in, reboot your computer.
    This resets the router and may resolve the problem.

  4. Contact your Internet Service Provider (ISP) to check on any security or protection settings that may be enabled.

If you have further questions, or need additional assistance, please feel free to reply to this email.

Quicktime Issues

Below are a few suggestions for you to try to resolve this issue:

  1. First, go to the following site to verify you have QuickTime installed and active. If not, download and install it from the site.
    http://www.apple.com/quicktime/troubleshooting/

  2. Try the following settings change within the QuickTime player. This may allow you to view the content.

    3. For Windows:

  3. Download the movie file to play it from your computer.
    • Right click on the file and choose "Save File As Type" or "Save Target As."
    • Choose a location and click on Save.
    • Click on the file to open it.

Please let us know if you need additional assistance by replying to this email.

Powerpoint Issues

Do you have PowerPoint installed on your computer? If not, you can download the PowerPoint Viewer for free from the following site:
http://online.sbcc.edu/index.php?page=support&sec=26

If you DO have PowerPoint installed, when you click on the link to the PowerPoint presentation, do you see a message line or bar appear near the top of the screen? If so, click it and select download file.

You can also try to download the file and open it from your computer:

Please feel free to reply to this email if you need additional assistance or have further questions.

Rich-Text Files

Many instructors require you to save in the Rich Text Format (rtf) as it is considered a more generalized file format that can be read by many different types of word processing programs. Below are steps for saving your document in the Rich Text Format:

  1. Open your document with your word processing program, e.g. Microsoft Word, MS Works, Notepad, WordPad, etc.
  2. Go to File "Save As" from the drop down menu.
  3. Under “Save As Type,” choose Rich Text Format (rft) from the drop down menu.
  4. Click on Save.

Not Enrolled in Moodle Course

We have confirmed your account is active, however, we do not show that you are currently registered in any courses at SBCC this semester. Do you have an application on file for the current semester? The best way to determine what might have occurred is to contact the Admissions office at 805-965-0581 x 7222