Do I need to turn in an application?

If you have never attended SBCC before OR have skipped a semester (except for Summer semester), then you need to submit an application.

• Apply online
• By Mail: Download and Print Application (must have Adobe Acrobat Reader)
• On Campus: Visit the office of Admissions and Records located in the Student Services building.

If you are a currently enrolled student at SBCC, you do not need to resubmit an application.

If you are a student with a disability, you may contact our DSPS office to make an appointment with a specialist at (805) 965-0581 x2364.

Can I apply to the college online?

If you are a new student, or have not attended SBCC for at least one semester (excluding Summer), you must complete an application to SBCC. This can be accomplished using the online application form, by mail, or in person at the Admissions & Records office.

For step by step instructions on the online enrollment process, please visit our Steps for Enrollment In Online Courses Checklist.

If you are a new student, you will receive a letter once your Application has been processed inviting you to come for English and/or Math Assessment tests and the dates those tests are scheduled to be given. Please read the Assessment information carefully and decide whether you need to take these tests. You may disregard the dates for enrollment, as those are not applicable to online students enrolling online.

NOTE: If you are unable to come to campus for assessment testing, please mark your Educational Goal on your application as “undecided” or “15”. This will bypass the assessment testing.

How much does the online program cost?

Online courses cost the same as regular courses. Please see the Tuition and Fees page for more information on current tuition costs.

High school students who only take online classes that do not have on campus attendance pay a total of $2 (no enrollment fee for high school students). Students taking only online classes are not eligible for the bus pass and therefore do not pay the transportation fee. They may choose to purchase a student activity card ($10 for fall/spring and $5.00 for spring only) and donate $1.00 to student government.

If you enroll in an online course that requires you to attend an on-campus lab, your enrollment will be subject to the standard on-campus Student Health Fee ($14.00) and the Transportation Fee ($19.00).

How do I register for my online classes?

You have a few options for registering for your online classes:

• Register online through Pipeline: Please visit our Steps for Enrollment In Online Courses Checklist.
• Register on Campus: Visit the office of Admissions and Records located in the Student Services building.

If you are a student with a disability, you may contact our DSPS office to make an appointment with a specialist at (805) 965-0581 x2364.

I've registered for my online course, now what do I do?

Please see the “How to start your course” page for detailed instructions on what to do once you’ve enrolled.

Can I buy my books online?

Yes, You may buy or preorder books online at the bookstore website.

How can I find out how many spaces are left in an class?

Visit the continually updated schedule provided by Admissions and Records.

Can I drop a class online? Can I switch from one section to another?

You can drop your courses through your Pipeline account. If applicable, you may apply to have your course fees refunded to you by filling out and submitting the Student Request for Refund form.

If you wish to switch from one section to another, drop the original section, and re-register in the course you wish to switch to.

I want to add a class that is full, how do I do this?

You will first need to contact the instructor for the course via email, phone or in-person to inquire about being added the course. If granted, the instructor will give you an authorization code to be used during the registration process.

Where can I find my grades?

Finalized course grades (unofficial transcripts) can be found by logging to Pipeline. Grades are typically available in Pipeline one month after the semester ends. To order official transcripts, Visit the Admissions website for more information.

Will I earn the same credit toward my degree or certificate taking an online class as I would in a traditional classroom?

Yes. The course is the same credit as a traditional course and your transcript will not distinguish it as being an online course.

How do I obtain a verification of completion of coursework?

You can obtain verification of online coursework the same way you would receive verification of any coursework, by contacting your instructor if your instructor makes that information available at the end of the course, or by contacting the Admissions Office.

You can request an official or unofficial transcript in writing from the Admissions Office. Unofficial transcripts cost $1.00. The first two official transcripts are free and after that, cost $3.00. The Admissions Office does not take requests for transcripts over the telephone. Visit the Admissions website for more information on requesting transcripts.

Where can I get help using my e-mail or using the internet?

If you're new to the Internet & E-mail, COMAP 103 may be just the class for you. This 1-unit course provides an introduction to the web and electronic communication, and is self-paced, so you can complete it before you begin your online classes. View the course description for more details.

Will I be able to contact my instructor to get some help if I need it?

Yes. Your instructors are available to help you and want you to succeed in your course. You can normally contact them via e-mail through your Pipeline account or visit them during their office hours. If you have a question for a particular instructor, you can find a listing of e-mail addresses by searching the campus directory. If the instructor you wish to contact is unlisted, or you are unsure how to direct your question, fill out the ONLINE SUPPORT FORM and your message will be forwarded to the correct party.

How do I know which courses are taught totally online and which courses require some on campus attendance?

When you're visiting our website, click on the Course Schedule , and then on the course you are interested in taking. You will then be linked to information about that particular course, its attendance and other requirements.

Are the courses taught by SBCC Faculty or someone else?

All online courses are taught by regular SBCC faculty.

I’ve forgotten or don't know my Pipeline username and/or password, what can I do?

If you have forgotten your Pipeline username and/or password, or don't know it, go to http://pipeline.sbcc.edu, click on the "Find my username/password" link and fill out the lookup form to retrieve it.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

I've forgotten or don't know the answer to my Pipeline security question.

Please contact Student Technology Support to have it reset. You will need to provide some personal information for verification.

• Online: ONLINE SUPPORT FORM
• Phone: (805)-965-0581 ext 2949
• On Campus Lab: Visit the Cyber Center, located inside the Campus Center, next to the Cafeteria.

Why does Pipeline log me off immediately after I log in?

We have determined that some users logging in from off campus or at home get the session timeout error right when they go to login. In order to avoid this problem, you need to use a non "branded" form of Internet Explorer or Netscape. Many ISP companies, such as MSN, SBC Yahoo, Netzero, etc. will provide a "branded" version of Internet Explorer or some other browser. Unfortunately, we are finding that these are the cause of the session timeout error.

You can download and use the following browsers for free. They are all compatible with SBCC systems:

For PC:
Firefox 2.0 or higher

For Mac :
Firefox 2.0 or higher
Safari (comes with Mac OS)

If you require additional assistance, or have further questions, please fill out the
ONLINE SUPPORT FORM.

When I try to login to Pipeline, it says my account is disabled or suspended. What can I do?

The "account suspended" or disabled message you received occurs after a user attempts unsuccessfully to log into their account. After 3 or more attempts, the account is temporarily disabled as a security measure. You can have your account re-enabled by contacting Student Technology Support:

• Online: ONLINE SUPPORT FORM
• Phone: (805)-965-0581 ext 2949
• On Campus Lab: Cyber Center, inside the cafeteria.

I'm supposed to join a Pipeline "Group." How do I do this?

To Submit a Request to Join a Pipeline Group:

1. Login to Pipeline at http://pipeline.sbcc.edu.
2. Click on the Groups icon from the toolbar in the upper right.
3. Click on the Groups Index to search for your group.
4. Click on the name of your group.
5. Read through the description, then click on Join Group.

Depending on your group's requirements, you may need to be approved or give additional information in order to join.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

Can I automatically send my Pipeline email to another email account?

Yes. You can set your email account in Pipeline to Auto Forward all your email to another email address. Below are steps:

All your Pipeline email will now be sent to that email address. To turn this setting off, just delete that address and leave it blank.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

When I click on a link, or try to access an area of Pipeline, a message says "Access Denied" or, I'm being asked for a user ID and PIN. What can I do?

We have determined that this issue may occur due to an internet security or anti-virus program such as Norton, McAfee etc, that is enabled and is preventing access to the page or area. To resolve this issue, temporarily turn off or disable your security program, then access the page or area again. If you find that this allows you access, you will need to adjust the settings of your program to allow full access to http://pipeline.sbcc.edu.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

I get a "No records found" message when trying to look up my login information.

Please note: The information you enter into the lookup form has to match your application on file with SBCC Admissions and Records. Please contact their office at (805) 965-0581 x7222 to verify that your name, date-of-birth, and social security number are correct.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM.

How do I access my Moodle online course?

1. Login to your Pipeline account at http://pipeline.sbcc.edu.
2. Click on the class or teach tab, then on "Login to Moodle." You will see a list of your links to your courses.
3. *Click on your online course to enter the course home page.

*First time logged in to Moodle? You may be prompted to complete your profile update. Please fill out ALL the required fields (shown in red text) and use a valid email address. You can return to edit this information at any time.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM

What are the computer technical requirements for taking a course in Moodle?

Please visit the Online College Technical Requirements page for more information.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM

My online course isn't showing up in my Moodle course list.

Most course links will appear in Moodle on the first day of the semester. For information about early start courses or early access dates please contact your instructor.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM

General Information about Moodle can be found at the following link:

Student FAQ from Moodle Docs website


If you require additional assistance or have further questions,please fill out the
ONLINE SUPPORT FORM

I get an error message while trying to upload my assignment or while taking/submitting a quiz.

Please note: Your instructor creates, sets up, and controls all access to your course content. All questions about grades, assignment or quiz submission scores need to be directed to your instructor. If you have not already done so, please contact your instructor with these questions.

Below are a few suggestions for you to try to resolve this issue:

1. Try a different browser to use with Moodle. We recommend Mozilla Firefox. You can download and install the following browsers for free:
• Mozilla Firefox: http://www.mozilla.com/en-US/firefox/
• Internet Explorer 7 (Version 8 has not been fully tested with Moodle)


2. Check your Internet security settings. This issue may occur due to an internet security setting, or an anti-virus/spyware program such as Norton, McAfee etc., which is enabled and preventing direct access to the page, area, or preventing content from running within Moodle. To resolve this issue, temporarily turn off or disable your security/protection program, then access the page, area, or try again. If you find that this allows you access, you will need to configure the settings of your program to allow full access to http://moodle.sbcc.edu
   
   
3. Reset your modem/router.
   1. Turn off your computer
   2. Turn off your modem or router
   3. Unplug it from the computer AND the wall
   4. Allow it to sit for a few minutes turned off
   5. Plug it all back in, reboot your computer.
   This resets the router and may resolve the problem.


4. Contact your Internet Service Provider (ISP) to check on any security or protection settings that may be enabled.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM

I can't get a QuickTime movie (.mov) to play.

Below are a few suggestions for you to try to resolve this issue:

1. First, go to the following site to verify you have QuickTime installed and active. If not, download and install it from the site.
   http://www.apple.com/quicktime/troubleshooting/


2. Try the following settings change within the QuickTime player. This may allow you to view the content.

For Windows:

• Go to Start Menu and Control Panel
• Click on Quick Time.
• Click on the Advanced tab
• Under "Video" select Safe mode (GDI only)
• Click OK.
  
3. Download the movie file to play it from your computer.
   • Right click on the file and choose "Save File As Type" or "Save Target As."
   • Choose a location and click on Save.
   • Click on the file to open it.

If you require additional assistance or have further questions,please fill out the
ONLINE SUPPORT FORM

Stop receiving email alerts from a Forum/Discussion.

You can unsubscribe from a forum/discussion to avoid receiving emails from it by going to the forum and clicking on "unsubscribe" in the upper right corner. In addition, you can change your default setting for forums/discussion in your Moodle profile. Follow the steps below:

1. Log into Moodle through Pipeline.
2. Click on your name in the upper right corner.
3. Click the "Edit Profile" tab.
4. Click the "Show Advanced" button on the upper right.
5. On the "Forum Autosubscribe" option, select "No" from the drop down menu.
6. Click on "Update Profile" at the bottom of the screen.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM

Saving a document in the Rich Text Format (rtf).

Many instructors require you to save in the Rich Text Format (rtf) as it is considered a more generalized file format that can be read by many different types of word processing programs. Below are steps for saving your document in the Rich Text Format:

1. Open your document with your word processing program, e.g. Microsoft Word, MS Works, Notepad, WordPad, etc.
2. Go to File "Save As" from the drop down menu.
3. Under " Save As Type," choose Rich Text Format (rft) from the drop down menu.
4. Click on Save.

If you require additional assistance or have further questions,please fill out the
ONLINE SUPPORT FORM

PowerPoint Presentation won't display.

Do you have PowerPoint installed on your computer? If not, you can download the PowerPoint Viewer for Windows for free from the following site:
http://online.sbcc.edu/index.php?page=support&sec=26

If you DO have PowerPoint installed, when you click on the link to the PowerPoint presentation, do you see a message line or bar appear near the top of the screen? If so, click it and select download file.

You can also try to download the file and open it from your computer:

• Right click on the file and choose "Save File As Type" or "Save Target As."
• Choose a location and click on Save.
• Click on the file to open it.

If you require additional assistance or have further questions, please fill out the
ONLINE SUPPORT FORM

Why don't I see all my courses listed in my Moodle course list?

If your instructor is NOT using Moodle, you won't see a course link to it in your Moodle course list. To verify your official enrollment in courses, login to your Pipeline account and access your Schedule/Bill.

If your instructror IS using Moodle and you still do not see your course listed in your Moodle list after the start of the semester, please contact Student Technology Support by filling out the Online Support Form from the link below.

If you require additional assistance or have further questions,please fill out the
ONLINE SUPPORT FORM